Rental equipment must be returned in good condition upon cancellation of service, otherwise the replacement cost will be charged to the account. Included equipment is provided to TELUS SmartHome Security customers as part of the recurring monthly rental fee. Customers who sign a 3 or 5 year contract for a TELUS SmartHome Security Control plus Video package receive 2 Door/Window Sensors valued at $35 each, 1 Motion sensors valued at $70, 1 Qolsys control panel valued at $495, choice of 1 camera valued at $280, and choice of 3 security sensors or smart devices including a smart thermostat valued at $180, a smart lock valued at $230, and a garage door controller valued at $120.Please reach out to your local municipality to ensure you are set up for success during the install.įor more information, visit Municipal alarm permits.įor information on additional fees, such as false alarm fees, alarm permit fees and guard dispatch and grounding fees, visit /SmartHomeFees. Some municipalities require you to have a permit in place by the time of your installation. For details and to secure a permit, visit your city’s website. To learn more about how to reduce false alarms or see how to manage your alarms visit TELUS Support. If you have a Self-Monitored plan, it will be up to you to decide how to respond to an alarm. There are 2 ways for you to verify an alarm or confirm a false alarm: using the cancel button, or entering your master code. Click here for more information.įor Self-Monitored customers (On Smart Automation plans), when an alarm is triggered, the Control Panel will sound the siren and display a red alarm screen. Guard Response is available in select locations.

Guard response is a service which sends a certified and trained guard to the customer’s home to verify whether an intrusion alarm is a true event or a false alarm. Monitored customers can also consider adding Guard Response. There are 3 ways for you to verify an alarm or confirm a false alarm: using the cancel button, entering your master code, or receiving a call from the Central Monitoring station. Depending on where you live and your alarm permit, charges for dispatching emergency services in the event of a false alarm may incur. The Central Monitoring Station will attempt to call the designated emergency contacts on your account to ensure you and your home are safe.

For Monitored customers (On secure or Control plans), when an alarm is triggered, your Control Panel will sound the siren and display a red alarm screen.

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